JAUNE CHALET Information & Terms and Conditions

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Welcome to JAUNE CHALET

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Thank you very much for choosing JAUNE CHALET. Our entire staff is dedicated to ensuring you have a comfortable and exceptional stay. Please relax and make yourself at home.

Surrounded by abundant nature, our chalet offers beautiful scenery in every season. We are truly delighted to share with you those special moments—whether it is the anticipation before hitting the slopes or a quiet evening of relaxation in your room.

To ensure your comfort, our staff is committed to providing heartfelt hospitality. Please do not hesitate to contact us if there is anything we can assist you with.

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May your stay be truly memorable.

 

General Manager, JAUNE CHALET

 

 

 

 

 

Experience a Special Journey in Hakuba Happo

Located in Hakuba Village, Nagano Prefecture, Hakuba Happo is an area rich in nature, named after the "Happo" (eight directions) of the surrounding peaks. Known for its world-class ski resorts in winter, it also offers beautiful hiking and nature walks from spring through autumn. Additionally, as a renowned hot spring destination, it is the perfect place to enjoy a relaxing and rejuvenating time.

 

 

 

 

 

 

 

 

 

Environmental Initiatives

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• Linen Exchange: Conducted every three days.

• Towel Exchange: To reduce our environmental footprint, towels placed back on the rack will be considered for "continued use." If you wish to have your towels replaced, please place used towels together on the floor before you leave.

 

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Mini-Bar 

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Available 24 hours. Orders are accepted via email.

• The alcoholic beverages in your room are checked daily by our staff. Any consumed items will be charged to your account.

• We kindly ask you to declare any items consumed from the evening before your departure until the day of checkout.

• Coffee, tea, green tea, soft drinks, and ice are available free of charge.

 

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Concierge Service 

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Please feel free to ask us for assistance with transportation, restaurant reservations, shopping, Hakuba sightseeing information, photocopying, or any other inquiries.

 

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Housekeeping

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• Service Hours: 10:00 a.m. – 4:00 p.m.

• Guests staying for one night: No cleaning service is provided during your stay.

• Guests staying for multiple nights: A "Light Cleaning" (trash removal, towel replacement, etc.) is performed daily. A "Full Cleaning," including linen exchange, is conducted every three days.

• Other Requests: If you prefer service at a specific time or require extra pillows or amenities, please notify our housekeeping staff.

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Guest Services

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Courier Service (Takkyubin) 

Please do not hesitate to ask us if you require temporary luggage storage or courier services.

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Check-out 

Check-out time is 10:00 a.m. If you wish to extend your stay, an additional charge of 25% of the room rate applies until 3:00 p.m., 50% until 6:00 p.m., and a full day’s rate thereafter. Extension requests are subject to availability; please notify the front desk in advance.

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Lost & Found 

The front desk assists with any lost or found items. Please contact us for assistance.

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Hospitality & Medical 

Please contact us if medical assistance is required.

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Pets 

With the exception of service dogs (guide dogs, hearing dogs, and service dogs), pets are not permitted inside the chalet. We can assist you in finding local pet boarding facilities if needed.

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Privacy 

Please use the “Do Not Disturb” sign if you wish to decline entry by staff. Please note that even if the sign is displayed, staff may enter for cleaning if the door is left open.

 

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Amenities 

JAUNE CHALET provides a variety of amenities. If you require items such as humidifiers, please let us know.

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Taxis 

We are happy to assist with taxi reservations.

 

 

Accommodation Terms and Conditions

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[Scope of Application] Article 1. 

Contracts for Accommodation and related contracts to be entered into between this Chalet and the Guest shall be governed by these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations or generally established customs. 2. In the case where the Chalet has entered into a special contract with the Guest insofar as such special contract does not violate laws, regulations, and customs, notwithstanding the preceding Paragraph, the special contract shall take precedence.

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[Application for Accommodation Contracts] Article 2. 

A Guest who intends to make an application for an Accommodation Contract with the Chalet shall notify the Chalet of the following particulars: (1) Name of the Guest(s); (2) Date of accommodation and estimated time of arrival; (3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in Table No. 1); (4) Other particulars deemed necessary by the Chalet. 2. In the case where the Guest requests, during the stay, an extension of the accommodation beyond the date in Subparagraph (2) of the preceding Paragraph, the Chalet shall handle such request as an application for a new Accommodation Contract at the time such request is made.

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[Conclusion of Accommodation Contracts, etc.] Article 3.

1. An Accommodation Contract shall be deemed to have been concluded when the Chalet has accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Chalet has not accepted the application.

2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Guest shall pay an accommodation deposit fixed by the Chalet within the limits of the Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Chalet.

3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.

4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Accommodation Contract shall become invalid, provided that the Chalet has notified the Guest of the payment date of the deposit.

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[Special Contracts Requiring No Accommodation Deposit] Article 4.

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Chalet may enter into a special contract requiring no accommodation deposit after the Contract has been concluded.

2. In the case where the Chalet has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Chalet has accepted a special contract prescribed in the preceding Paragraph.

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[Refusal of Accommodation Contracts] Article 5. 

The Chalet may not accept the conclusion of an Accommodation Contract under any of the following cases: (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions; (2) When the Chalet is fully booked and no room is available; (3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation; (4) When the Guest seeking accommodation can be clearly identified as carrying an infectious disease; (5) When the Chalet is requested to assume an unreasonable burden in regard to his/her accommodation; (6) When the Chalet is unable to provide accommodation due to natural disasters, dysfunction of the facilities, and/or other unavoidable causes; (7) When the Guest seeking accommodation is deemed liable to cause significant annoyance to other guests due to intoxication or other reasons, in accordance with the provisions of Article 16 of the Nagano Prefectural Ordinance for Enforcement of the Hotel Business Act. 2. The Chalet shall not conclude an Accommodation Contract if the Guest seeking accommodation falls under any of the following:

• An organized crime group, a member of an organized crime group, or an individual or entity related thereto;

• An anti-social group or a member of an anti-social group;

• When acts of violence, injury, threats, or extortionate demands are identified.

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[Right to Cancel Accommodation Contracts by the Guest] Article 6. 

The Guest is entitled to cancel the Accommodation Contract by so notifying the Chalet. 2. In the case where the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable, the Guest shall pay cancellation charges as listed in Table No. 2. 3. In the case where the Guest does not appear by 8:00 p.m. of the accommodation date (or 2 hours after the estimated time of arrival if provided) without advance notice, the Chalet may regard the Accommodation Contract as being cancelled by the Guest.

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[Right to Cancel Accommodation Contracts by the Chalet] Article 7. 

The Chalet may cancel the Accommodation Contract even after it has been concluded under any of the following cases: (1) When the Guest is deemed to fall under any of Article 5, Paragraph 1, Subparagraphs (3) to (7); (2) When the Guest does not observe the prohibited actions in the Usage Rules stipulated in Article 10; (3) When the Guest falls under Article 5, Paragraph 2. 2. In the case where the Chalet has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Chalet shall not be entitled to charge the Guest for any of the services during the contractual period which he/she has not received.

 

 

[Registration] Article 8.

1. The Guest shall register the following particulars at the front desk of the Chalet on the day of accommodation: (1) Name, age, gender, address, and occupation of the Guest(s); (2) For non-Japanese guests, nationality, passport number, port and date of entry into Japan; (3) Date and estimated time of departure; (4) Other particulars deemed necessary by the Chalet.

2. In the case where the Guest intends to pay the Accommodation Charges prescribed in Article 12 by any means other than currency, such as traveler's checks, coupons, or credit cards, these shall be presented in advance at the time of the registration prescribed in the preceding Paragraph.

 

 

[Occupancy Hours of Guest Rooms] Article 9.

1. The Guest is entitled to occupy the guest room of the Chalet from 3:00 p.m. to 10:00 a.m. the next morning. However, in the case where the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.

2. The Chalet may, notwithstanding the provisions of the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows. Please inquire at the front desk for details.

 

 

[Observance of Usage Rules] Article 10. 

The Guest shall observe the Usage Rules established by the Chalet and posted within the Chalet premises.

 

 

[Business Hours] Article 11. 

The business hours of the main facilities of the Chalet shall be notified in the provided brochures and notices at various locations. Business hours may be subject to temporary changes when unavoidable. In such cases, the Chalet shall notify the Guest by appropriate means.

 

 

[Payment of Charges] Article 12.

1. The breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in Table No. 1.

2. Payment of Accommodation Charges, etc. shall be made in currency or by traveler's checks, coupons, or credit cards accepted by the Chalet at the front desk at the time of the Guest's departure or upon request by the Chalet.

3. Accommodation Charges shall be paid even if the Guest voluntarily does not stay at the Chalet after a guest room has been made available to the Guest by the Chalet.

 

 

[Liabilities of the Chalet] Article 13.

1. The Chalet shall compensate the Guest for damage if the Chalet has caused such damage to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract and/or related contracts. However, the same shall not apply where such damage has been caused due to reasons for which the Chalet is not liable.

2. The Chalet is covered by Hotel Liability Insurance in order to deal with unexpected fires and/or other disasters.

 

 

[Handling When Unable to Provide Contracted Rooms] Article 14.

1. The Chalet shall, when unable to provide the contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.

2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Chalet shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Chalet cannot provide accommodation due to causes for which the Chalet is not liable, the Chalet shall not pay the compensation fee.

 

 

[Handling of Deposited Articles] Article 15.

1. The Chalet shall compensate the Guest for the loss, breakage, or other damage caused to the goods, cash, or valuables deposited by the Guest at the front desk, except when such damage has been caused by force majeure. However, for cash and valuables, when the Guest has not reported the type and value in advance, the Chalet shall compensate the Guest within the limit of 150,000 yen, except in cases where the damage was caused by willful intent or gross negligence on the part of the Chalet.

2. The Chalet shall compensate the Guest for the loss, breakage, or other damage caused through intent or negligence on the part of the Chalet to the goods, cash, or valuables which are brought into the premises of the Chalet by the Guest but are not deposited at the front desk. However, for articles of which the type and value has not been reported in advance by the Guest, the Chalet shall compensate the Guest within the limit of 150,000 yen, except in cases where the damage was caused by willful intent or gross negligence on the part of the Chalet.

 

 

[Custody of Baggage and/or Belongings of the Guest] Article 16.

1. When the baggage of the Guest is brought into the Chalet before his/her arrival, the Chalet shall be liable to keep it only in the case where such a request has been accepted by the Chalet. The baggage shall be handed over to the Guest at the front desk at the time of his/her check-in.

2. When the baggage or belongings of the Guest are found left behind after his/her check-out, and no instructions of the owner are received, the Chalet shall handle the matter in accordance with the Lost Property Act (Enforced Dec. 10, 2007) and related ordinances.

3. The Chalet's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and the provisions of Paragraph 2 of the preceding Article in the case of Paragraph 2.

 

 

[Liability for Parking] Article 17. 

The Chalet shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot contracted by the Chalet, as it shall be regarded that the Chalet simply offers the space for parking, whether the key of the vehicle has been deposited with the Chalet or not. However, the Chalet shall compensate the Guest for the damage caused through intent or negligence on the part of the Chalet in regard to the management of the parking lot.

 

 

[Liability of the Guest] Article 18. 

The Guest shall compensate the Chalet for the damage caused through intent or negligence on the part of the Guest.

 

 

[Disclaimer] Article 19. 

The use of computer communication from within the Chalet shall be performed at the Guest's own risk. The Chalet shall not be liable for any loss or damage incurred by the user as a result of service interruption due to system failure or other reasons during the use of computer communication.

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[Governing Language] Article 20. 

These Terms and Conditions are executed in Japanese and English. In the event of any inconsistency or difference between the two versions, the Japanese version shall prevail in all respects.

 

 

[Jurisdiction and Applicable Laws] Article 21. 

Any disputes arising from these Terms and Conditions shall be resolved in the Japanese court having jurisdiction over the location of the Chalet and in accordance with Japanese laws.

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Usage Rules

To ensure the public nature and safety of the Chalet, guests are requested to observe the following rules based on Article 10 of the Accommodation Terms and Conditions.

1. Do not use any fire-based equipment for heating or cooking in the guest rooms.

2. Please refrain from smoking in places where fire is likely to break out, such as on the bed. Any other actions that may cause a fire are strictly prohibited.

3. Do not bring the following items into the lobby or guest rooms: a) Animals or birds (all pets). b) Items with a significantly offensive odor. c) Gunpowder, volatile oils, or other flammable or ignitable items. d) Firearms or swords prohibited by law.

4. Do not engage in gambling, acts against public order and good morals, or behavior that causes annoyance to other guests within the Chalet.

5. Do not invite visitors into your guest room.

6. Do not use the guest rooms or lobby for purposes other than accommodation (such as an office, shop, exhibition room, or as a location for commercial filming).

7. Laundry or lost property left behind will be kept for three months after departure unless otherwise specified.

8. We cannot accept the custody of artworks or antiques.

9. Do not display items near the windows in a manner that detracts from the exterior appearance of the Chalet.

10. Regarding Chalet facilities and items: a) Do not use them for purposes other than their intended use. b) Do not take them outside the Chalet. c) Do not move or modify them.

11. Do not use guest rooms for purposes other than accommodation.

12. Use of the Chalet will be refused immediately in the following cases: a) When violence, threats, extortion, or extortionate demands are identified. b) When it is determined that a person is unable to ensure their own safety due to intoxication or mental/physical weakness, or is deemed to pose a danger or cause fear to other guests. c) When loud voices, singing, or noise causes a nuisance to others, or when gambling or acts against public order and good morals occur.

13. In addition to the above, use will be refused for any similar acts. If you find a suspicious person or object, please contact the front desk immediately.

 

[Requests]

The Chalet is committed to environmental preservation (CO2 reduction initiatives). We would appreciate your cooperation with the following:

• Please be mindful of the temperature setting of the air conditioner when leaving the room.

• Please notify us if you do not require cleaning during a multi-night stay.

• Please notify us if you do not require certain amenities during housekeeping.

• Regarding Housekeeping: For guests staying for only one night, no cleaning is performed during the stay. For multi-night stays, cleaning is performed once per day between 10:00 a.m. and 4:00 p.m.

 

 

 

 

●Attached Table No.1
Calculation method for Accommodation Charges (Ref. Paragraph 1 of Article 2. Paragraph 2 of Article 3 and Paragraph 1 of Article 12)  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

●Attached Table No.2
Cancellation Charge for Hotel (Ref. Paragraph 2 of Article 6)  

 

 

 

 

 

 

 

 

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(Notes)

1. The percentages (%) indicate the ratio of the cancellation charge to the Basic Accommodation Charge.

2. If the number of contracted days is shortened, a cancellation charge for one day (the first day) shall be collected regardless of the number of days shortened.

3. For groups (15 persons or more), no cancellation charge shall be applied to a portion of the group up to 10% of the number of persons in the group (rounded up to the next whole number) if the cancellation is made at least 10 days before the date of accommodation (or on the date the application was accepted if that date is later than 10 days prior).