Hakuba Valley

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Welcome to JAUNE Chalet

Thank you for choosing JAUNE Chalet.
Our team is dedicated to providing warm hospitality to ensure that your stay is as comfortable and special as possible.

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A Moment Surrounded by the Majestic Nature and Spectacular Scenery

JAUNE Chalet is nestled in the heart of breathtaking nature, offering unique and stunning landscapes that change with the seasons.
Whether it's the fresh morning air as you head out for skiing or snowboarding, or the relaxing moments at dusk, we hope your time here will become an unforgettable memory.

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For a Comfortable Stay

If you have any concerns or requests during your stay, please feel free to reach out to our staff.
We are committed to providing the highest level of hospitality so that you can fully enjoy your time with us.

We wish you a wonderful stay.

JAUNE Chalet
General Manager

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A Special Journey in Hakuba Happo - Enjoy the Beauty of Every Season

Winter: A World-Class Powder Snow Paradise

Hakuba Happo is a premier ski resort, renowned for its exceptional powder snow, attracting skiers and snowboarders from all over the world.

Spring to Autumn: A Haven for Hiking and Nature Walks

During the warmer months, the region transforms into an ideal destination for hiking and nature exploration. The breathtaking Alpine scenery and colorful highland flora offer a refreshing escape.

Relax and Unwind in the Hot Springs

Hakuba Happo is also famous for its soothing hot springs. After an active day, indulge in a relaxing soak and rejuvenate your body and mind, embracing a moment of pure tranquility.

With its stunning seasonal landscapes and diverse activities, Hakuba Happo offers a truly unforgettable journey. We invite you to create lasting memories in this beautiful setting.

Environmental Initiatives

At JAUNE Chalet, we are committed not only to providing exceptional hospitality but also to protecting the natural environment.
As part of our eco-friendly initiatives, we provide daily room cleaning services, but bed linen will be changed every three days. However, if you prefer daily linen changes, please let us know, and we will accommodate your request.

If you support this initiative, we kindly ask that you hang your used towels on the towel rack to indicate that you will reuse them. If you require fresh towels, please leave the used ones in the bathtub or laundry box before you leave your room.

In-Room Dining

Our in-room dining service is available 24 hours a day. Orders can be placed via email.
Alcoholic beverages in the room are checked daily by our staff, and any consumed items will be charged to your account.
Please note that only items consumed from the night before departure until checkout should be reported at the time of checkout.

Complimentary beverages such as coffee, tea, Japanese tea, soft drinks, and ice are available for your enjoyment.

Concierge Service

Our concierge team is happy to assist with transportation arrangements, restaurant reservations, shopping recommendations, sightseeing information in Hakuba, copying services, and any other inquiries you may have.

Housekeeping

To ensure your comfort, our housekeeping team will clean your room between 10:00 AM and 4:00 PM.
If you have a preferred cleaning time, please let us know.

Additionally, if you require any children’s amenities, humidifiers, extra pillows, blankets, or other in-room items, please feel free to make a request.

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Parcel Delivery Service

If you would like us to hold your luggage temporarily or arrange for parcel delivery, please do not hesitate to ask.

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Checkout

Checkout time is 10:00 AM.
If you wish to extend your checkout time:

• Until 3:00 PM → 25% of the room rate will be charged.

• Until 6:00 PM → 50% of the room rate will be charged.

• After 6:00 PM → A full day's room rate will be applied.

Please note that late checkouts are subject to availability on the day of departure. Kindly inform us in advance if you would like to extend your checkout time

Currency Exchange

Major foreign currencies can be exchanged for Japanese yen at the front desk.

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Lost & Found

If you have lost or forgotten any items, our front desk staff will be happy to assist you.
Please feel free to contact us if you need help locating your belongings.

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Medical Assistance

At UNJAUNE Co., Ltd., we have a nurse on-site.
If you have any health concerns, injuries, or require medical assistance, please do not hesitate to contact us.

Pets

With the exception of assistance dogs (guide dogs, service dogs, and hearing dogs), pets are not allowed inside the hotel.
If you require a pet hotel, we would be happy to assist you with arrangements.

Privacy

If you wish to decline staff entry into your room, please use the "Do Not Disturb" sign.

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Amenities

JAUNE Chalet offers a variety of amenities to ensure a comfortable stay.
If you require additional items such as a humidifier, please feel free to make a request.

Restaurants & Taxis

During winter in Hakuba, restaurant reservations are highly recommended.
Many popular restaurants are fully booked even two weeks in advance.

As most restaurants accept online reservations, we strongly advise making bookings as part of your travel plans.

We are also happy to assist with taxi reservations.

Getting Around Hakuba

While we strive to assist with guest transportation whenever possible, renting a car can be a great option for flexibility during your stay in Hakuba.
Having your own vehicle allows for greater freedom and ease in exploring the area.

Terms & Conditions

By making a reservation through our company or an agent, you are deemed to have agreed to these terms and conditions.

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Reservations

1. Pricing & Taxes

   • All rates are displayed in Japanese yen (JPY) and include a 10% consumption tax applicable in Japan.

2. Accommodation Charges

   • The total accommodation fee specified in the reservation confirmation applies to the booked property and guests.

   • The standard and maximum occupancy limits are defined for each accommodation, and infants aged 0 and above are counted as guests.

3. Reservation Changes & Cancellations

   • All offers, pricing, and conditions are subject to change or cancellation before the issuance of a reservation confirmation.

4. Service Details

   • The services and descriptions provided by our company may be updated as necessary.

5. Double Booking Policy

   • In the rare case of a system error causing a double booking:

     • Guests will be notified promptly.

     • We will arrange an alternative available accommodation or offer a full refund.

6. Pricing Discrepancies

   • If there is an incorrectly displayed price, we reserve the right to cancel the reservation.

   • Such errors may result from technical issues, human mistakes, or communication errors.

   • In such cases, we will assist in finding alternative accommodations where possible.

7. Overbooking Policy

   • In the event of overbooking, we reserve the right to cancel reservations.

   • We will make every effort to secure alternative accommodations for the guest.

   • If an alternative accommodation is provided, any difference in rates will be borne by the guest.

8. Room Availability Guarantee

   • We will do our utmost to secure the room you reserved.

   • However, in the case of unavoidable issues (e.g., double bookings, technical problems, unavailability of facilities), an alternative accommodation will be arranged.

   • If no alternative accommodation is available, the reservation deposit will be fully refunded.

9. Force Majeure

   • If a natural disaster or government directive prevents your stay, please refer to the "Force Majeure Clause" for further details.

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Payments

1. Payment Methods

   • We accept credit card payments.​

   • All payments must be made in Japanese yen (JPY).

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Guest Cancellations

1. Cancellation Policy

   • If a reservation is canceled within 2 days of confirmation or at least 30 days before check-in, a full refund will be issued (minus any applicable bank transfer fees).

2. Refund Method

   • Refunds will be processed via bank transfer or credit card, with consideration for transaction fees and exchange rate fluctuations.

Cancellations by the Company

We reserve the right to cancel a reservation under the following circumstances:

1. The guest engages in illegal activities, acts against public order and morality, or behaves in a way that damages our reputation.

2. The guest is suspected of having an infectious disease or poses a health risk to others.

3. The guest's stay is deemed inappropriate or places an unreasonable burden on property management.

4. Excessive alcohol consumption results in disruptive behavior, affecting the comfort of other guests.

5. The guest violates facility rules and regulations.

6. Serious safety violations occur, such as smoking in prohibited areas or misuse of fire safety equipment.

7. The guest is found to be a member of or associated with organized crime groups.

8. The guest represents a business entity or organization that is influenced by organized crime.

9. The guest has previously engaged in threats, violence, extortion, or unreasonable demands toward the company or staff.

10. The guest fails to provide required information.

11. The guest is found to be using the accommodation for purposes other than lodging (e.g., commercial filming, events, gatherings, business activities).

12. Any situation falling under policies related to overbooking, double bookings, room availability guarantees, or pricing discrepancies.

These policies are in place to maintain a safe and comfortable environment for all guests.

Guest Services & Third-Party Services

1. Third-Party Service Bookings

   • We may assist in booking external services needed during your stay.

   • The payment terms and cancellation policies of these service providers may differ from our terms.

   • Some services may require advance payment.

   • At check-in, we may request credit card details to cover additional expenses incurred during your stay.

   • If there are unpaid charges for third-party services, we reserve the right to charge the registered credit card for the outstanding balance.

2. Restaurant Reservations & Cancellation Policy

   • Cancellations and modifications can be made up to 24 hours before the reservation time.

   • If a cancellation is made within 24 hours or the guest fails to show up, a cancellation fee of ¥5,000 per person will be charged directly to the restaurant to compensate for the inconvenience.

3. Refund Policy

   • If a refund is issued, it will be processed after deducting any applicable transaction fees and costs incurred by us.

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Guest Capacity & Occupancy

1. In compliance with Japanese law, only registered guests are allowed to enter the chalet. Exceeding the maximum occupancy limit is strictly prohibited.

   • If unauthorized guests are found on the premises, immediate eviction may be enforced.

2. Children aged 0 and above are counted as guests in the total occupancy.

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Changes to Accommodation

1. We reserve the right to modify accommodations. If an equivalent quality and type of accommodation cannot be provided, a refund of the amount paid in Japanese yen will be issued.

   • The criteria for alternative accommodations will be determined by our company.

2. Subleasing or transferring a reservation to a third party is strictly prohibited unless written approval is obtained from UNJAUNE Co., Ltd.

   • All guests staying at the property must be listed on the reservation and comply with these terms and conditions.

3. Personal belongings are the guest’s responsibility throughout their stay.

   • This includes vehicles, personal items, purchased goods, or rentals from external providers.

   • Although Japan is considered a safe country, we highly recommend taking extra precautions to safeguard your valuables.

4. We are not responsible for any lost, damaged, or stolen valuables inside the accommodation.

   • Please lock the property when leaving and utilize any additional security measures provided for extra safety.

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Parking

1. Parking spaces are available for registered guests only.

   • However, we do not take responsibility for any damage or accidents involving vehicles on the premises.

2. If an accident occurs in the parking area, guests may be required to file a police report, which may be necessary for insurance claims.

Damage Policy

1. By making a reservation, guests accept full responsibility for any damages to the property, including furniture, walls, floors, ceilings, equipment, and kitchen utensils.

2. Ski boots, snowboard boots, shoes, and outerwear are strictly prohibited indoors, except in designated entryway areas.

   • Failure to comply, resulting in damage to the property, may incur repair fees.

   • Even minor damages to walls or floors typically exceed ¥200,000 in repair costs.

3. The credit card provided at the time of booking will be used as a deposit, and any damage or additional costs incurred during the stay may be charged accordingly.

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Cleaning Policy

1. Standard Cleaning Schedule

   • Daily light cleaning is provided.

   • A full cleaning and linen change is offered every three days.

   • If guests prefer more frequent cleaning, additional fees apply. Please note that changes to cleaning schedules cannot be guaranteed.

2. Provided Amenities & Supplies

   • Each accommodation includes shampoo, conditioner, body soap, and hand soap.

   • Complimentary tea, coffee, sugar, olive oil, salt, and pepper are provided.

   • Kitchen supplies include dishwasher detergent, aluminum foil, plastic wrap, and paper towels.

   • Additional items such as laundry detergent, tissues, and cleaning supplies are available.

   • If refills are needed, guests may request them from the staff. Supplies are also replenished during regular cleaning.

3. Health & Cleaning Restrictions

   • If a guest is unwell, the cleaning schedule may be delayed, modified, or restricted to prevent the spread of illness.

   • These measures are in place to ensure the safety of both guests and housekeeping staff while maintaining smooth operations.

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Pet Policy

1. Pets are not permitted at JAUNE Chalet, except for certified service animals such as guide dogs, assistance dogs, and hearing dogs.

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Smoking Policy

1. No Smoking Indoors

   • Smoking, including electronic cigarettes, is strictly prohibited inside the accommodation.

2. Violation Consequences

   • Guests who ignore smoking restrictions may be asked to leave the accommodation without a refund.

   • Any smoking inside the accommodation will result in additional cleaning and deodorization fees.

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Online Booking Platforms

1. Reservation Conditions

   • Our accommodations are listed on various online booking platforms.

   • As cancellation policies may vary by website, please review the terms carefully before booking.

2. Verification & Security

   • To prevent fraudulent bookings, guests must present their passport and the credit card used for payment upon check-in.

   • If a guest fails to verify their identity or does not respond in advance, we reserve the right to cancel the reservation.

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Liability & Legal Compliance

Liability Policy

1. Legal Coverage

   • Our company operates within Japan, and all services provided are subject to Japanese law.

   • For bookings made through agents, the agent’s terms and conditions may apply.

2. Limitation of Liability

   • In accordance with Japanese law, our company and its representatives are not responsible for losses, damages, delays, indirect damages, injuries, or fatalities caused by third parties, natural disasters, or unforeseen circumstances.

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Compliance with Laws & Regulations

1. Guest Responsibilities

   • Guests must comply with Japanese laws and accommodation regulations.

   • This includes prohibitions on commercial activities within or around the property, excessive noise, parties, disturbances to public order, and any actions that inconvenience other guests.

2. Smoking Restrictions

   • Smoking is strictly prohibited inside the accommodation.

   • Guests may use designated smoking areas if they wish to smoke.

3. Prohibited Business Activities

   • Real estate transactions, product advertising, and sales are strictly prohibited within or around the property.

4. Cooperation with Authorities

   • Guests must cooperate with the management and local authorities if requested.

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Force Majeure Clause

1. Conditions for Waiving Cancellation Fees

   • Cancellation fees may be waived if the guest is unable to stay due to the following circumstances:

     • Government-declared state of emergency or border closure preventing travel.

     • Natural disasters such as earthquakes, floods, fires, or tornadoes.

     • The guest has contracted a pandemic-related illness or infectious disease.

     • Other events deemed as force majeure.

2. Refunds & Fees

   • If a force majeure event leads to a cancellation, a refund may be issued.

   • Refunds may be subject to bank transfer fees and other costs incurred.

3. Procedure for Force Majeure Cancellations

   • Guests must immediately notify our company if they need to cancel due to force majeure.

   • Supporting documentation may be required, so please prepare any necessary paperwork in advance.

Disclaimer

1. Scope of Liability

   • We accept no responsibility for any damages or losses arising from our provided services.

   • This includes, but is not limited to, personal injury, damage to property, financial loss, business interruptions, and loss of profits.

2. Accuracy of Information

   • We do not guarantee the accuracy, completeness, or reliability of information listed on our website or other platforms.

   • The facilities, services, pricing, and conditions may be changed without prior notice.

3. Third-Party Incidents

   • We are not liable for any harm, damages, or losses incurred by guests due to actions from third parties while using our accommodations or services.

4. Personal Data Management

   • We are committed to safeguarding personal data provided by guests.

   • However, guests are responsible for the voluntary provision of their personal information.

5. Dispute Resolution

   • We do not mediate or participate in legal proceedings regarding disputes between guests and property management.

   • All dispute resolutions must be handled between the involved parties.

6. Policy Amendments

   • The latest version of these terms & conditions is always available on our official website.

   • Terms & conditions may be updated without prior notice, so guests should review them before making a reservation.

   • If you do not agree with the latest terms, please refrain from making a reservation.

   • Proceeding with a reservation is considered as acceptance of these terms.​​